Terms and Conditions...

Everything you need to know about Psychic Friends terms and conditions of use

1. Parties


These terms and conditions cover the supply of services by LiveGuru Ltd (The Company), Registered Office address, 7 Swallow Place, London W1B 2AG, Tel +44 (0)20 7053 7030, Company Registration number 7891723, VAT No. 131 2922 48, to you as a User of the Website.


2. General terms


The Company provides its services exclusively on the basis of these Terms and Conditions. Your use of the Website constitutes acceptance of these Terms and Conditions and any modifications to them. The Terms and Conditions are personal to you. You may not assign your rights or obligations to anyone. If any provision in these Terms and Conditions is invalid or unenforceable under applicable law, such provision will be inapplicable, but the remaining provisions of this agreement will continue in full force and effect. You agree to indemnify and hold harmless The Company, its officers, directors, employees, agents, affiliates, partner sites and third parties, from any loss, claim or damage, including reasonable attorney's fees, arising out of or resulting from your use of this Website. This includes any violation of the Terms and Conditions of this agreement or any action arising from any communication that libels, denigrates or invades the privacy of any third party. The provision of information and/or advice over the telephone or via email, mobile telephone short message service or web chat, is chargeable to customers where stated on the website. The final price for telephone based advice comprises connection charges and information fees. These fees are to be understood as final prices for BT landlines. If you connect by mobile phone or over a non BT landline your phone provider may add additional charges. The Company sets the connection charges and will modify them if required. The Company accepts no liability for the setting up, maintenance and technical quality of communication. There is no specific right for information exchange and The Company makes no representation of any nature as to the availability of any information, the website or the services.


3. Content


The Website provides a system for the distribution of free and paid for information, advice, goods and services. In addition to the provision of written content, The Website is designed to enable Users to select and communicate with Psychic Readers, Astrologers and Tarot Readers (Consultants) and for both Users and Consultants to exchange information via telephone, e-mail, SMS text message or such other electronic means of communication as may from time to time be made available. The Company may at its sole discretion change the selection of subject areas made available. The Company accepts no liability for any losses, direct or indirect, arising from the unavailability of any content or the Website for any reason whatsoever. Users should report any unacceptable content or defects in the service by e-mail to info@psychicfriends.co.uk or by letter and should report information which contravenes any of these General Terms and Conditions. The Company accepts no liability for any content on external websites that are linked to psychicfriends.co.uk. The Company accepts no liability for any event or product named on psychicfriends.co.uk.


4. User details


Users may not impersonate or attempt to impersonate any other person or entity. Use of this Website is limited to individuals who are at least 18 years of age. Users are liable for any wrongful use of the services or violations of these Terms and Conditions of Use or any other contractual obligations. Users are not permitted to pass any personal contact information to Consultants. This includes but is not restricted to, email addresses, telephone numbers, instant messaging contact details (e.g. MSN, SKYPE, ICQ numbers, etc) web site URLs, etc.


5. Licence for website access


The Company grants to you a limited licence to access and make personal use of the website, but not to download (other than page caching) or modify it, or any portion of it, without The Company's express written consent. This licence does not include any commercial use, resale or sublicensing of this website, its contents or any information or advice received via this website. You may not frame or use framing techniques to enclose any information, advice, trademark, logo, or other proprietary information (in all forms including audio, video, text and image) derived from or via The Website without the express written consent from The Company. You may not use any metatags utilising The Website's names or trademarks without the express written consent of The Company. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of The Website as long as the link does not portray The Website or The Company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark displayed on The Website as part of the link without The Company's express written consent. Users do not have a specific right to use the system and a User's registration and continued use of the services is at The Company's sole discretion. 


6. User privacy and data protection


The Company observes applicable data protection law. To the extent that The Company serves third parties in the performance of services, The Company is entitled, in the context of applicable law, to pass on User data if User's interests worthy of protection are not adversely affected, and this is necessary for carrying out the contingent tasks. In particular, The Company is entitled to pass on the Users data to the extent that this is necessary for the purposes of assignment or collection of claims. The Company is entitled to pass on the User's data to a credit service agency responsible for the User's domicile, in order to check the User's creditworthiness and to collect information for this purpose. Furthermore, The Company is entitled to pass on the User's data, plus information about legal or other processes entered into, or comparisons, relating to the creditworthiness of the User, to the extent that this is necessary to acknowledge justified interests on the part of The Company and does not thereby infringe the customer's interests worthy of protection. Save as referred to above, The Company will not disclose any personal details supplied by Users to any third parties without the Member's prior written consent. Information will only be disclosed as necessary or appropriate to comply with applicable laws or in legal authorities where such information is relevant as has been requested with the appropriate authority. 


7. Copyrighted material and intellectual property


Should you believe that material belonging to a third party is appearing on the Website you are requested to contact The Company with full details of the alleged copyright infringement and your contact details. The Website, its style and structure, and the materials and information on The Website are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in these Terms and Conditions. 


8. Harassment and disputes


You may not harass any Consultant and must agree to cease attempting to contact them if they request such contact to cease. The Company cannot control the content of any communication between Users and Consultants, however should you encounter any communication that you consider to be unacceptable you are requested to contact The Company with full details of the relevant communication. The Company reserves the right to block a User from accessing the site if in The Company's opinion a User is in breach of these Terms and Conditions. 


9. Voice recordings, content storage and use


The Company is required by UK regulations to store all SMS messages and to record all conversations between Users and Consultants and to keep this data for such a period of time as may from time to time be specified in the regulations. The Company may also provide users with a mechanism to see copies of an individual User's SMS message history or to listen to their voice recordings. However, The Company assumes no responsibility for the deletion of or failure to store such content other than as required by UK regulations. The Company reserves the right to excerpt content from communications between Users and Consultants and from time to time feature such content in promotional material. The Company undertakes to ensure that any material so used will be portrayed in such a way as to protect the identity of the relevant Users. 


10. Payments and refunds


You may use the Website for free but charges are levied to gain full access to the services. The Company reserves the right to change any published prices at any time. Refunds on payments made for services will not normally be made. However, if a request is made by a User for a full or partial refund and substantiated by a written explanation of the reasons for such a request, then any refund will be made at the sole discretion of The Company management. Where the original transaction has been made by a Credit or Debit card, then refunds will only be made to the original card used. In the case of Premium Rate telephone calls or SMS messages, refunds will only be made to the named individual on any Bill or invoice used as proof of transaction. 


11. Service provision


This service is provided on an "as-is" basis by The Company without warranty of any kind, either express or implied, including, without limitation, warranties of title and the implied warranties of merchantability and fitness for a particular purpose. The Company accepts no responsibility for the accuracy or quality of the information provided by Consultants nor does it verify the accuracy or truth of any information published on the Website. The advisory relationship exists only between the Consultant and the User. All rights and obligations arising from information or advice provided are valid between the User and Consultant exclusively. Information and advice is neither intended nor suitable to replace professional advice from members of professional or regulated groups of advisors such as medical professionals, lawyers, accountants or financial advisors. Actions by users that are based on advice or information provided by an advisor do not lie within the advisor's responsibility but with the user. The Company accepts no responsibility and will not be held liable for any damage arising from a Users use of The Website or from actions taken by a User in response to any information or advice of any nature provided by the service or any Consultant. 


12. Modifications to terms and conditions


The Company may modify these Terms and Conditions from time to time at its sole discretion and/or to take account of new legislation, statutory instruments, Government Regulations, Licences, similar matters and for any other reason. Any such variation shall be published on The Website. 


13. Legal venue


This agreement will be governed by the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts. 


14. Rights of third parties


A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act.


15. Severability


If any provision in these Terms and Conditions is deemed to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way.


16. Entire agreement


This agreement constitutes the entire agreement between the parties pertaining to the subject matter hereof, and supersedes in their entirety any and all written or oral agreements previously existing between the parties with respect to such subject matter. 

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